Customer Support Channels
A One–Hour Response Guarantee
We offer a one–hour response time warranty for any ticket or email that you submit to the customer support staff. We’ll speedily respond to all the general enquiries and forward right away the matter to our server administrators if additional assistance is needed. If you take advantage of our Managed Servers package, we’ll carry out any of the included services at a time that has been agreed upon beforehand.
An Excellent Customer Support Service
- We will be at your disposal 24/7/365 to respond to any questions that you may have pertaining to our Web Hosting Control Panel or any of the apps that we have preinstalled for your convenience on the server. In case you also need support tackling server admin tasks, have a look at our Managed Servers package, which includes backup disk storage space, OS updates on a weekly basis, server monitoring and rebooting services, plus problem troubleshooting and installation procedures.
An Intuitive Help Area
Our Web Hosting Control Panel is preinstalled for each dedicated web hosting plan. Among its functionalities is a very useful integrated knowledge base that will walk you step by step on all the tasks that you can carry out. Most help articles also video versions that show all the tasks that you can carry out in a highly illustrative manner. You can find the how–to articles and the video tutorials in the top right corner of each Web Hosting Control Panel section.