Though this isn't the keyaspect for you to recognize a reliable shared website hosting provider from a bad one or a reseller from an actual provider, having the option to call and consult with a live person is an indicator that you aren't using the services of a one-person firm and that you'll be able to reach someone if you're in need of support. The phone support for web hosting services may vary from standard to experienced, therefore the issues that can be resolved through a phone call differ depending on the particular service provider. Usually, these matters are simpler and include billing or 1st level technical issues since more complex tasks often need a support ticket where both you and the system administrators can follow what's going on with a particular situation. Still, having the option to phone call your service provider can save you considerable time and efforts for the numerous small things which may eventually show up when you manage your website hosting account.

Phone Support in Shared Website Hosting

Because we have live telephone support 14 hrs a day, you're able to get in touch with us and talk with our customer support representatives to find out more about all Linux shared website hosting that we offer and make sure that our servers meet the system requirements for your web sites prior to you buying anything. For your convenience, we have telephone numbers on 3 continents so that you're able to call the one closer to you - in the U.S.A., Great Britain or Australia. If you are already an existing customer, you'll be able to call about general and billing matters, or even about some technical matters. If the trouble is strictly technical or it requires more time to analyze, you should employ our ticketing system, which will allow both you and our technical support crew to track the information given by either side.

Phone Support in Semi-dedicated Servers

Every time you need additional info about the Linux semi-dedicated plans that we supply, you're able to call any of the three support phone lines that we have worldwide - in the U.S.A., the United Kingdom and Australia. In this way, you can check ahead of time whether our services will be suitable for your web sites. In case you're already our customer and you own a semi-dedicated account, you will be able to contact us on the phone for fourteen hours every day about any kind of billing or common issues. For entirely technical troubles you will have to employ our ticketing system to communicate with our technical support as someproblems just require longer time to be taken care of, still we can assist you over the phone with numerous minor tech issues as well, saving you time and efforts.