In case you’ve got a site, a problem may always crop up and it doesn’t necessarily need to be related to the hosting service itself. For instance, something might go wrong when you update a web-based application or some critical data can be modified or deleted incidentally. Regardless of what the nature of the problem is, you will need to contact the client support team and request them to restore a backup or to assist you in solving the problem that you are confronting. How timely they’ll do that will predetermine the time that your websites will be inaccessible. For given websites such as social networks or shopping portals, a continued outage too often equals lost customers and cash. Therefore, it is of critical importance that you use the services of a company that provides not only a good help desk service, but also a prompt one.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed max reaction time for any customer support ticket that you submit or any e-mail that you write is just 1 hour, even if you contact us on weekends and official holidays. Irrespective of the nature of your issue or query, we’ll lend you a helping hand momentarily and will give you the needed information to resolve any problem with your websites. The real response time usually does not surpass 15 to 20 minutes, which means that you can just forget about waiting for hours and hours on end to get a problem fixed or what is even worse – waiting around one whole day only to receive a reply that more info is necessary whilst nothing is fixed. We’ll assist you in an instant because we understand how expensive time can be in the dynamic Internet sphere. The 60-minute reply guarantee applies to any billing or technical enquiry that you might have concerning our Linux shared website hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take advantage of our speedy support service. You will receive a response to any support ticket posted from the hosting Control Panel or e-mail sent to our customer and tech support team in no more than one hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. Often, it takes much less time to investigate and rectify a problem. We will give you more information if the solution entails something that needs to be done on your end. In case you contact us during weekends or public holidays, the response time will be precisely the same and given that our support staff is working 24/7, you will receive swift help for any technical, general or billing issue whatever the hour.