Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting feature an integrated trouble ticket system, which is an indivisible part of our custom-built Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia will allow you to manage everything associated with the hosting service itself in the very same place – invoices, website files, e-mails, tickets, etc., eliminating the need to go through different interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can post a ticket with several clicks of the mouse without signing out of your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of informative articles, which will provide you with more information and which may help you solve any particular problem even before you open a ticket. We guarantee a trouble ticket response time of no more than 1 hour, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our Linux semi-dedicated plans, was designed with one objective in mind – that you should be able to manage everything connected to your semi-dedicated account in one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got a question or stumble upon a challenge, you can touch base with our technical support engineers immediately without the need to sign into a different admin dashboard. You can search through your files or check a variety of account settings whilst opening a new ticket or reading the response to an old one. In case you have many tickets and you would like to find a given one, you can use the smart search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain an answer in less than sixty minutes regardless of the nature of your enquiry or issue.