The availability of the customer and tech support that a shared website hosting company offers will tell you a lot for the services that they provide too. In the event that you can use only e-mail messages and tickets, you have most probably found some reseller and not the actual website hosting supplier. When this is the case, you'll have to wait for a couple of days to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to consult with the true hosting company for extra assistance. When the provider can provide various means of communication with fast response time that are available at any moment, they're almost certainly the top provider, not only a reseller. So you'll benefit from timely assistance and excellent support since they'll have direct access to the servers where your account is. No matter what the problem - sales or technical, it is always much better to be able to communicate with your web hosting company right away through your preferred way of communication.

24/7 Customer Support in Shared Website Hosting

We provide you with 24/7 billing, customer and technical support for our Linux shared website hosting. Even if you aren't our customer yet and you have some questions, we can help you promptly and supply you with the needed info, so as to give you the choice to make the best decision when you obtain a new hosting account. We're available anytime, including weekends and holidays, and we provide various ways of communication to contact us - live chat, phone, e-mails and support tickets. For your convenience, we now have several telephone numbers around the world, so that you can call the one which is closer to you. The max response time for the emails and your tickets is one hour. The standard response time is around 15-20 minutes, which means that you can forget all about waiting for days and nights to get support for any kind of task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

We are aware how essential it is to get timely assistance, in particular when your site is not working efficiently for some reason. Our Linux semi-dedicated plans feature 24/7 customer and technical support, thus if something comes up, you can use various methods to get in touch with us - phone line with several local numbers internationally, live chat, email messages and support tickets. The first two options are for billing, pre-sales and basic issues, so that if you don't have an account yet, for instance, you can get additional information for our solutions, or we can help you with less difficult technical issues. The other two methods are for solely technical troubles or everything which is more time-consuming due to the fact that it is much easier track the conversation between you and our technical support crew. The warranted max answer time for them is merely 1 hour, the regular one - 15-20 min, so you won't need to wait for an entire day so as to get support like you may need to do when using the services of various other service providers.

24/7 Customer Support in VPS Servers

Each VPS server plan that we provide comes with 24/7 customer and tech support, therefore if you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to get in touch with us anytime, even weekends and holidays. For your benefit, we supply different methods of communication - telephone support with several local numbers around the globe, live chat, email messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex technical matters because it will be easier to track what's going on. The maximum warranted reply time for all emails and tickets is sixty minutes, yet it rarely takes that long to get assistance. When you add the Managed Services upgrade that we provide, our admins will also support you with any third-party software issues.

24/7 Customer Support in Dedicated Servers

With a one-hour max response time warranty, you will benefit from quick support when you order a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, as a result every time you open a support ticket via your billing account or you send an e-mail message regarding any issue with your server or the pre-installed software on it at any time of the day, you will have a response within the hour, even during holidays. Our ticketing system is the best option when the matter involved requires longer time to be solved or when it should be sent to our admins, as it is a lot easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also support you with third-party software installation and troubleshooting and just like the standard support, this service is available 24/7 as well.